Q: How do I place an order?
A: To place an order on Downtown Kpop Shop, simply select the item(s) you wish to purchase, add them to your cart, and proceed to checkout. During the checkout process, you will be prompted to enter your shipping information and payment details. Once your payment has been processed, your order will be confirmed and shipped to you.
Q: How do I know if my order has been successfully processed?
A: After you place an order, you will receive an email confirmation with your order details. If you do not receive an email confirmation within a few minutes of placing your order, please check your spam folder or contact us at customer-support@downtownkboxshop.com or +61 410-808-530 to ensure that your order was processed successfully.
Q: How long does it take to receive my order?
A: Shipping times will vary depending on your location and the shipping method you select. Most orders are processed and shipped within 1-2 business days, and delivery times typically range from 3-7 business days. For international orders, shipping times may be longer. Once your order has shipped, you will receive a tracking number via email to track your package.
Q: Do you offer free shipping?
A: Yes, we offer free shipping on all orders over a certain amount. The minimum order amount for free shipping may vary depending on your location and the shipping method you select. During the checkout process, you will be able to see if your order qualifies for free shipping.
Q: Can I cancel or change my order after it has been placed?
A: If you need to cancel or change your order after it has been placed, please contact us at customer-support@downtownkboxshop.com or +61 410-808-530 as soon as possible. We will do our best to accommodate your request, but please note that changes or cancellations may not be possible if the order has already been processed and shipped.
Q: What should I do if my order arrives damaged or defective?
A: If your order arrives damaged or defective, please contact us at customer-support@downtownkboxshop.com or +61 410-808-530 as soon as possible to report the issue. We will work with you to resolve the issue and may offer a replacement, exchange, or refund depending on the circumstances.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to most countries. During the checkout process, you will be prompted to select your shipping country and shipping method. Please note that international shipping times may vary depending on your location.
Q: How much does international shipping cost?
A: International shipping costs will vary depending on your location, the shipping method you select, and the weight of your order. During the checkout process, you will be able to see the cost of international shipping for your order. Please note that international shipping fees may be subject to customs duties and taxes, which are the responsibility of the customer.
Q: How do I calculate the shipping fees for my order?
A: If you are ordering items from our China warehouse, you will need to select the "Other" option during checkout (which will show as 0AUD). After you have selected the international shipping option, you will need to add the appropriate shipping fees for your country to your cart by selecting the correct shipping option from the list of available options on our website.
Q: How do I know which shipping option to select for my country?
A: We offer a variety of shipping options for different countries, which may vary based on factors such as weight, shipping method, and destination. During the checkout process, you will be able to see the available shipping options for your country and select the option that best fits your needs.
Q: How long does international shipping take?
A: International shipping times may vary depending on your location, shipping method, and customs processing times. Typically, international shipping can take anywhere from 5-20 business days, although this may vary depending on your location and the shipping method you select.
Q: What happens if my international order is delayed or lost?
A: We are not responsible for any delays or losses that may occur during international shipping. However, if your order is delayed or lost, please contact us at customer-support@downtownkboxshop.com or +61 410-808-530 and we will work with you to resolve the issue to the best of our ability. Please note that international shipping times may vary due to customs processing times and other factors outside of our control.
